Our Team- All Licensed Independent Insurance Brokers
Rhonda Kraus, MSW
Rhonda Kraus, MSW is Director of Client Services and Owner of Senior Benefit Advantage. In addition to having 30 years’ experience as an insurance agent, she also holds a Master’s in Social Work (MSW, 2015), from the University of Akron. She interned at the Area Agency on Aging and Southwest General Hospital with a focus in Geriatrics. She also spent time as a Certified Application Counselor in a Federally Qualified Health Center; and is currently certified as a Broker on the Federally Facilitated Marketplace where she assists her under 65 clients in finding help with paying for their health insurance costs.
Rhonda’s social work training has shaped her insurance practice, and it is the business model for Senior Benefit Advantage. She puts her clients first by not just signing them up for a Medicare Plan, but by using her social work skill set to connect them to available resources such as Patient Assistance, Medicare Savings Programs, Special Needs Plans, networked Dental, Hearing and Vision providers, and more. Rhonda is passionate about understanding her clients’ needs and helping them find and afford the best possible healthcare solutions.
Terry O’Shea is our Administrative Director. Terry brings a wide range of life experience to Senior Benefit Advantage.Born in England (still has an accent of sorts), grew up in Canada and received a Bachelor of Science in Mathematics from the University of British Columbia in Vancouver.Terry had a long career with several fortune 500 companies culminating in Vice President of Information Technology for Laurentian/Imperial Life Insurance Companies.
He transferred from Canada to Cleveland in 1988, and enjoyed Ohio so much, he is still here.Terry has been with Senior Benefit Advantage since its founding in 2015 and is passionate about helping his clients feel confident about their Medicare/Healthcare choices. Every client is unique, and Terry enjoys using his analytical background to help his clients find their best Medicare solutions!
Jennifer Boyer is our Administrative Assistant. With 20 years’ experience as an EMT (Emergency Medical Technician) and 5 years’ home health experience, Jennifer is a great advocate and plan navigator for our clients. Since joining Senior Benefit Advantage, Jennifer has become a licensed agent and maintains certification with our major carriers so that she is able to assist our clients with their plan benefits. Jennifer is one of those people who truly cares about making a difference – She makes us, and our clients smile every day, and we are so blessed to have her as part of Senior Benefit Advantage!
We are excited to welcome Dan Thompson as our newest Senior Benefit Advantage team member. Dan is active in the Ravenna community and has recently opened our third Senior Benefit Advantage location in Ravenna.
With over 25 years of coaching and service experience, he is happy to be able to continue in that role while assisting and helping our clients navigate through the Medicare process. Dan has a degree in Organizational Management from Malone University and spent much of his adult life helping others. He has coached youth, travel, and high school baseball at the Varsity level, volunteered with various after school programs helping teenagers overcome obstacles and has worked with students with learning differences in middle school. Professionally he has worked with several Fortune 500 companies in operations overseeing day to day service delivery. His main goal is to make sure every client understands and uses their benefits. Dan’s wealth of experience and zeal to continue to learn and expand his knowledge in Medicare makes him a great partner with Senior Benefit Advantage.
Associated Licensed Brokers:
Kelly Hirschfelt, RN, BA, AA
Kelly is an Independent Insurance Broker, a Registered Nurse, and holds a bachelor’sdegree in marketing from Walsh University, as well as an associate degree in business management with a Finance Minor from Stark State College. Kelly loves a good challenge and learning new things. She began her insurance journey in 2021 and has loved connecting with people and prides herself on dialing in to get her clients the best possible plan to suit their individual needs. She is proud to announce her newest venture, being certified with Federally Facilitated Marketplace, to assist clients underage 65. Kelly is an avowed health nut, a self-aware human being, and a lover of life.